Privacy Policy

1. Introduction

NeedX (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit needx.store (the “Site”) or use our services. By using the Site, you consent to the practices described in this policy. If you do not agree, please do not use our Site or services.

2. Information We Collect

We may collect the following categories of information:

• Account information: Name, email address, password (encrypted), and optionally phone number when you register or update your account
• Order information: Billing and shipping addresses, phone number, email, and payment details (processed securely by third-party providers; we do not store full card numbers)
• Usage data: IP address, browser type, device type, pages visited, referral source, and general analytics to improve the Site
• Cookies and similar technologies: Session cookies for login and cart, and analytics cookies as described in Section 7
• Communications: Emails or messages you send to us, including support inquiries and feedback

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including shipping and customer support
• Manage your account and provide personalised features (e.g. wishlists, order history)
• Send order confirmations, shipping updates, and service-related communications
• Send marketing emails if you have opted in (you may unsubscribe at any time)
• Improve our Site, products, and services through analytics
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our Terms of Service

4. Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers: Payment processors, shipping partners, email and analytics providers who assist in operating the Site and processing orders. They are contractually bound to use your data only for the services they provide to us
• Legal requirements: Authorities when required by law, court order, or to protect our rights, users, or public safety
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction records may be retained for accounting and legal purposes as required by Bangladeshi law. You may request deletion of your account and associated data; we will respond in accordance with applicable law.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption of sensitive data in transit and at rest, secure authentication, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure; we cannot guarantee absolute security.

7. Cookies and Tracking

We use cookies and similar technologies for:

• Essential cookies: Required for the Site to function (e.g. session, cart, authentication)
• Analytics cookies: To understand how visitors use the Site and improve our services
• Preference cookies: To remember your settings (e.g. language, region)

You can control cookies through your browser settings. Disabling essential cookies may affect Site functionality.

8. Data Deletion Instructions

You have the right to request deletion of your personal data from NeedX. Here is how you can do it:

General account & order data

To request deletion of your account and associated data (name, email, order history, etc.), please contact us at [email protected]. Include your registered email address. We will process your request within 30 days and confirm once completed.

If you signed up with Facebook

If you used Facebook Login to access NeedX, you can request data deletion through Facebook:

1. Go to your Facebook profile
2. Open Settings & Privacy → Settings → Apps and Websites
3. Find NeedX in the list of apps
4. Click on NeedX, then click Remove or Send Request
5. Facebook will send a deletion request to us. We will anonymise or delete your data and you will receive a confirmation code.

After submitting a deletion request, you can check the status on this page. If you have questions, contact us at [email protected].

9. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Correct or update inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection authority

To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe.

10. Third-Party Links

The Site may contain links to third-party websites (e.g. social media, payment providers). We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated “Last updated” date. Material changes may be communicated via email or a prominent notice on the Site. Your continued use of the Site after changes constitutes acceptance of the revised policy.

13. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected] or visit needx.store.